Online Junior Application Specialist - Central Ops

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

The IT Department of UBISOFT Romania is looking for an Online Application Specialist that aims at providing a world-class Level 3 support service to its internal and external partners.

This position requires a pro-active and tenacious individual with strong analytical skills and a service oriented mindset.

Your profile

Essential skills:

- University graduate; Bachelor�s degree in information technology would be a plus;
- Previous customer support experience, using IT applications;
- Good knowledge of IT systems, networking and databases;
- Basic knowledge of MySQL/ MSSQL;
- Knowledge of scripting (python) would be a plus;
- Functional English written and oral communication skills.

Desirable personal skills:

- Excellent customer service skills;
- Excellent communication and writing skills;
- High Analytical and problem-solving skills;
- Good interpersonal skills;
- Proactive and autonomous;
- Ability to make complex information accessible;
- Ability to work under stress.

Your tasks

- Install and configure online applications and related services;
- Maintain and optimize the application layer of the online environments;
- Investigate, identify, document problems and their root cause and propose corrective actions;
- Coordinate and collaborate with system administrators in order to resolve any issues -
on our games and services;
- When possible, take care of operational tasks & projects that are related to our systems, such as Windows and Linux;
- Ensure applications operability and monitoring with the help of external teams;
- Ensure online environments growth capacity;
- Handle escalations from support Level 2.

We offer

We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

But most of all, we guarantee you�ll enjoy our atmosphere and working environment.