HR Contact Center

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Angajator: I.FUTURE
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 25.09.2017
    Scurta descriere a companiei

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.


    - Fluency in English, Russian and ukrainian languages;
    - Experience with MS Office tools and data manipulation tools, Excel or other database etc;
    - HR Administration high quality and accurate administration of HR services and processes, as appropriate to the
    role and customer need; understands the employment cycles, related documentation and data management;
    - Customer Service - delivers service in role with the customer at the heart. Identifies continuous opportunities to
    deliver a high quality and professional output;
    - Demonstrates excellent verbal and written communications across different audiences and channels;


    - Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of
    contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through
    the self-service channels available;
    - Is responsible for processing HR administration activities using the reference materials available across a range of
    specialisms, supporting direct customer facing queries;
    - Collects and verifies supporting documentation from employees and line managers in order to initiate / complete
    HR transactions;
    - Analyses customer requests and determines where queries require specialist support or escalation to appropriate
    - Executes administrative and transactional processes across the scope of service provided, using online tools,
    systems and applications;
    - Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional,
    efficient and quality service is consistently provided to customers;