Collections Analyst with French Skills

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Angajator: DXC Technology
  • Asigurari - Intermedieri financiare
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 17.04.2018

    - Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.
    Responsibilities may include the following depending upon job level:
    - Effectively apply trained collection strategies;

    - Build a close relationship with a portfolio of assigned customers (by phone and email)

    - Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment

    - Identify, negotiate, implement payment solutions and overcome customer process inefficiencies

    - Document actions taken and determine future collection steps in a centralized system

    - Identify delays due to disputes

    - Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer

    - Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction

    - Establish international relationships with departments in DXC worldwide (credit, order management, sales, accounting, etc.) to agree upon customer solutions to implement

    - Analyze at-risk customers and recommend account strategies to prevent delinquencies

    - Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues

    - Build strong customer relationships to ensure world class TCE and win/win outcomes are achieved
    - Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes


    Education and Experience Required:

    First level university degree with a focus in business or economics recommended or equivalent experience

    Typically 0-3 years of experience

    Knowledge and Skills Required:

    • Good written and verbal communication, negotiation, and conflict resolution skills
    • Fluent English and French
    • Basic accounting knowledge
    • Good problem solving and reconciliation skills
    • Solutions oriented
    • Basic understanding of collection processes and financial concepts
    • High customer service orientation
    • Structured thinker and analytical skills
    • Comfortable working with numbers
    • Ability to work within deadlines
    • Interest in the economical business sector