Inbound Customer Care Advisor - Work From Home
Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.Requirements
Ability to read, write, and speak the English language fluently in order to communicate with customers straight forward and professional manner
Working in the comfort of your home, using your own internet-connected computer, to handle calls per our client's instructions while maintaining the poise of a true professional
Excellent verbal and written communication skills
Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
Cross and up-sell other services offerings
Maintain professional demeanor while resolving customer needs.
Ensure integrity of data and information.