Contact Center Analyst with French, Timisoara

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Employer: Accenture
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 25.08.2017
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    - University education is a plus
    - Minimum one-year relevant experience
    - Fluent in French and English
    - Experience with Microsoft Office (Word, Excel, Outlook)
    - Excellent written and verbal communication skills
    - Customer service skills
    - Team player
    - Available to work full time
    - Strong motivation to work with Human Resources processes

    Responsibilities

    - Administrative department activities: employee data processing, labor documents creation, preparing specific addendums and work statements, providing admin support for client companys employees

    - Contact Center activities: offering support to client employees with regards to their benefits, employment status and other Human Resources matters