Contact Center Analyst with French, Timisoara

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Employer: Accenture
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 25.08.2017
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    - University education is a plus
    - Minimum one-year relevant experience
    - Fluent in French and English
    - Experience with Microsoft Office (Word, Excel, Outlook)
    - Excellent written and verbal communication skills
    - Customer service skills
    - Team player
    - Available to work full time
    - Strong motivation to work with Human Resources processes

    Responsibilities

    - Administrative department activities: employee data processing, labor documents creation, preparing specific addendums and work statements, providing admin support for client company’s employees

    - Contact Center activities: offering support to client employees with regards to their benefits, employment status and other Human Resources matters

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