Technical Support Engineer with Hungarian

Employer: Schneider Electric
Domain:
  • Customer Support - Client Service
  • Engineering
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 20.08.2017
    Short company description

    Schneider Electric is the global specialist in energy management and automation. With revenues of ~€24.7bn in FY2016, our 144.000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives.

    At Schneider Electric, we call this Life Is On.

    Find out more about Schneider Electric at www.schneider-electric.com.

    Requirements

    Requirements:

    - Education: Bachelors Degree in Degree in Electrical Engineering, Computer Science or Business, Management
    - Experience: 2 4 years of experience are requested
    - Fluency required in English and Hungarian
    - Min 3 years Technical Support experience required
    - Previous Call-Centre experience desirable
    - Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
    - Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential
    - Good knowledge of networking technologies (TCP/IP, SNMP) essential
    - Working electrical and electronics knowledge essential
    - Demonstrate flexibility and an ability to learn quickly
    - Excellent problem solving abilities and aptitude to understand and explain technical information
    - Proven ability to work towards individual and team targets
    - Excellent interpersonal, communications and time management skills
    - Ability to work on own initiative but also as part of a team
    - Ability to develop and maintain customer rapport
    - Ambition and drive to succeed and progress within the Customer Support organization at APC
    - Good verbal and written communication skills are required
    - The ability to work a flexible shift pattern
    - Good coaching and presentation skills desired

    Responsibilities

    Responsibilities:

    - Providing 2nd level post-sales telephone and electronic support to APC customers and partners
    - Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customers support needs
    - Provide escalation support to the 1st level support team
    - Escalate customer issues to STSE and / or Field Service to provide on-site support as required
    - Complete documentation and follow up on all commitments and customer details
    - Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
    - Provide relevant product training to other team members
    - Ongoing proactive research and learning about new products
    - Project Work, coaching