Analist Servicii Client

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

Candidatul ideal:
- Experienta de 1-2 ani in departamentul Customer Service poate constitui un avantaj
- De preferat experienta intr-o companie FMCG
- Cunostinte Microsoft Office (Excel, Word, Access, Outlook)
- Cunostintele de operare software (JDE, Siebel, EDI) pot constitui un avantaj
- Cunostinte obligatorii de Limba Engleza

- Intocmirea intregului proces specific Customer Service : contactarea clientilor, evidenta preturilor oferite clientilor, procesarea comenzilor,evidenta stocului, emiterea notelor de credit/debit, facturare, supraveghere logistica, incasari
- Supravegherea urmatoarelor activitati: introducerea comenzilor, supravegherea retururilor si refacturarea acestora in diferitele sisteme de lucru
- Comunicarea proactiva cu clientii in vederea mentinerii unei relatii solide cu acestia prin tratarea problemelor cu profesionalism si rapiditate
- Urmarirea reclamatiilor si asigurarea corectitudinii notelor de credit/debit, eliminarea intarzierilor la plata;
- Sprijinirea departamentelor de marketing, vanzari si financiar printr-o interactiune pozitiva si o buna comunicare pentru a intelege nevoile fiecaruia dintre ele