Senior Team Manager (Italian)

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Angajator: Brainspotting
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Brasov
  • Cluj Napoca
  • Actualizat la: 27.09.2017
    Scurta descriere a companiei

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.


    Our client, a company of people serving people, was founded in US, in 1974, and delivers inbound support for its Fortune 1000 client-companies around the world. They have over 52,000 employees working in 80 locations in 21 countries, and are operating in more than 30 languages.
    On behalf of our client we are hiring a Senior Team Manager who will be responsible with developing and coordinating the team of team leaders and client management for a strategic account. The role is located in Cluj-Napoca.

    Near-native in Italian and strong English skills (MANDATORY)
    At least 2 years of experience as a Senior Team leader or Team Manager in BPO/ Shared Service/ Customer Support industry (MANDATORY)
    Excellent leadership and people management skills
    Extensive Client management and relationship experience with Italy-based clients
    Experience in working to achieving and exceeding client expectations, KPIs and Service Level Agreements
    Previous responsibility and accountability for Profit and Loss, including the preparation of budgets, contractual pricing and business plans would be an advantage
    Excellent communication skills both written and verbal
    Analytical skills - the ability to identify problems collects data, establish facts, draw conclusions and provide solution


    Ensures consistency in service delivery and business processes in the provision of services to client and consumers
    Manages a team of team Leaders
    Report directly to the Site Director and works closely with the Account Director
    Ensures business alignment to clients overall service strategy and requirements
    Acts as the primary interface for client representatives
    Translates client requirements into effective local level goals and objectives
    Ensures the team(s) has/have complete awareness and understanding of all SLAs, KPIs and business objectives
    Delivers all reporting as per the account reports suites
    Plan and develop systems and procedures to improve the operating quality and efficiency of our customer services
    Looks on adherence to company policies

    Alte informatii

    professional development through training programs -> modern technologies and customer management
    exposure to a multicultural and multilingual
    coaching opportunities
    real possibilities of career development
    attractive salary package
    a modern, dynamic and friendly working environmen