Senior Team Manager (Italian)
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Angajator: | Brainspotting |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 27.09.2017 |
Remote work: | On-site |
We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.
We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.
Our client, a ‘company of people serving people’, was founded in US, in 1974, and delivers inbound support for its Fortune 1000 client-companies around the world. They have over 52,000 employees working in 80 locations in 21 countries, and are operating in more than 30 languages.
On behalf of our client we are hiring a Senior Team Manager who will be responsible with developing and coordinating the team of team leaders and client management for a strategic account. The role is located in Cluj-Napoca.
Requirements:
Near-native in Italian and strong English skills (MANDATORY)
At least 2 years of experience as a Senior Team leader or Team Manager in BPO/ Shared Service/ Customer Support industry (MANDATORY)
Excellent leadership and people management skills
Extensive Client management and relationship experience with Italy-based clients
Experience in working to achieving and exceeding client expectations, KPI’s and Service Level Agreements
Previous responsibility and accountability for Profit and Loss, including the preparation of budgets, contractual pricing and business plans would be an advantage
Excellent communication skills both written and verbal
Analytical skills - the ability to identify problems collects data, establish facts, draw conclusions and provide solution
Ensures consistency in service delivery and business processes in the provision of services to client and consumers
Manages a team of team Leaders
Report directly to the Site Director and works closely with the Account Director
Ensures business alignment to clients’ overall service strategy and requirements
Acts as the primary interface for client representatives
Translates client requirements into effective local level goals and objectives
Ensures the team(s) has/have complete awareness and understanding of all SLA’s, KPI’s and business objectives
Delivers all reporting as per the account reports suites
Plan and develop systems and procedures to improve the operating quality and efficiency of our customer services
Looks on adherence to company policies
Benefits:
professional development through training programs -> modern technologies and customer management
exposure to a multicultural and multilingual
coaching opportunities
real possibilities of career development
attractive salary package
a modern, dynamic and friendly working environmen
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