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TAC IT Engineer with Spanish/ French
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Employer: | Huawei (G)TAC Romania |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 25.08.2017 |
Remote work: | On-site |
Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.
In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.
- Advanced English and Spanish/ French language skills;
- Familiar with servers and OS (Windows, Linux, Unix);
- Good understanding about the X86 server.
- Knowledge of SAN storage and protocols (FC, RAID, FCOE);
- Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
- Strong troubleshooting skills (able to analyze debug outputs and logs);
- Hands-on experience with servers, storage devices would be an advantage;
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
- Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
- Effectively utilizes moderate to complex lab setups to recreate and solve problems;
- Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.
Offer:
- Motivational salary package;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;
- Hands-on experience and lab testing;
- Great amount of Product Documentation;
TAC IT Engineer
- Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
- Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community;
- Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products);
- Young and motivated team that want to constantly grow.
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