Spare Parts Customer Care Representative

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Angajator: Huawei Enterprise Romania GSC
  • Customer support - Client service
  • Relatii Publice
  • Vanzari
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 17.08.2017
    Scurta descriere a companiei

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.


    - Customer focused and excellent verbal and communication skills in English;
    - High attention to details;
    - Highly organized with the ability to prioritize own workload;
    - Proficient in Microsoft Office applications Power-Point, Microsoft Excel & Word, Outlook database management tools, Internet navigation;
    - Good customer skills.

    You have an advantage if you have:
    - Work experience: logistics or warehouse management;
    - If you have knowledge of other foreign languages would be a plus.


    - Parts ordering: Order new spare parts from headquarters or supplier to Turkey;
    - Parts allocation: Allocate parts to the appropriate warehouse to fulfill customer SLA;
    - Installation data base management: Assistance on management of the customer installation base report to make sure the stock is set properly;
    - Order management: Monitor and manage local warehouse partners to finish our orders base on requirement;
    - Parts return: Return the parts from Turkey to designated destination;
    - Trouble solving: Analyze the business issues and solve them by case

    Alte informatii

    We can offer you:
    - Motivational salary package;
    - Good learning environment;
    - Great amount of team work and trainings;
    - Opportunity to contribute to the knowledge base and be part of our growing team;
    - Young and motivated team that wants to grow constantly;
    - Be able to grow with company thats in a Fortune Global 500 company.