Collections Analyst

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Angajator: DXC Technology
  • Asigurari - Intermedieri financiare
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 25.01.2018

    - Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.
    Responsibilities may include the following depending upon job level:
    - Effectively apply trained collection strategies;

    - Build a close relationship with a portfolio of assigned customers (by phone and email)

    - Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment

    - Identify, negotiate, implement payment solutions and overcome customer process inefficiencies

    - Document actions taken and determine future collection steps in a centralized system

    - Identify delays due to disputes

    - Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer

    - Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction

    - Establish international relationships with departments in DXC worldwide (credit, order management, sales, accounting, etc.) to agree upon customer solutions to implement

    - Recognize trends for nonpayment and resolve issues by engaging internal partners

    - Analyze at-risk customers and recommend account strategies to prevent delinquencies

    - Demonstrate sound judgment, prompt follow-up, and timely structured escalations

    - Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues

    - Build strong customer relationships to ensure world class TCE and win/win outcomes are achieved
    - Lead and participate in local projects that enhance operational efficiencies within Collections organization
    - Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes




    Education and Experience Required:

    First level university degree with a focus in business or economics recommended or equivalent experience

    Typically 0-2 years of experience


    Knowledge and Skills Required:

    Good written and verbal communication, negotiation, and conflict resolution skills

    Fluent English

    Basic accounting knowledge

    Good problem solving and reconciliation skills

    Solutions oriented

    Familiarity with computers

    Basic prioritization skills

    Basic understanding of collection processes and financial concepts

    Basic influence Skills

    High customer service orientation

    Strong initiative

    Strong organization skills

    Team player

    Capability of sharing knowledge

    Structured thinker and analytical skills

    Comfortable working with numbers

    Ability to work within deadlines

    Interest in the economical business sector

    Supporter of change

    Multicultural working experience is a plus