SAP Consultants with French or German

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions.
Demonstrate knowledge and application of key methodologies employed by Application Support Team.
Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
Excellent verbal and written communicaiton skills.
Client Focused.
Ability to Mentor and Guide other associates in area of expertise.
SAP certification or equivalent SAP work experience.
Bachelor's Degree.

Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendaiton, configuration, unit testing and solution documentation. Lead is escalation.
Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex.
Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required.
Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
Identify, manage and test SAP Note application as an Advanced Correction.
Create and send Customer messages to SAP to request support and corrections.
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise.
Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.

Descrierea companiei

We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.