Junior Support Engineer - Fusion HCM
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Angajator: | Oracle |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 02.10.2018 |
Remote work: | On-site |
Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications)
Troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process
XML
SQL
Java
SOAP and Web Services understanding
Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
Excellent communications skills
Fluent in English
Support Engineer is expected to apply support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.
Support Engineer is considered an emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration,
and integration technologies and influences product design by providing feedback to development.
You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization.
You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release.
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