Team Leader Customer Relationship Management
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Angajator: | Societe Generale Global Solution Centre |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 21.08.2017 |
Remote work: | On-site |
Team Leader Customer Relationship Manager
Your Mission:
Alignment on the Governance communication model across all clients for EBS SSC Finance and ensure best practices within SG EBS and SG shared service centers
Your Role in a Nutshell:
· Manage a team of 4 employees: recruitment, objective settings, evaluation, coaching
· Maintains and grow partner/account relationship
· Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
· Develops and maintains performance dashboards that track actual to target metrics
· Headcount follow up: budget/forecast, rate card evolution
· Net Promoting Score management
· Standard client committee; follow actions plans and improvement area
· Performance dialogue for service management framework deliverables
· Investigate partnership on market intelligence with external providers
· Global view of the client performance: labor cost, indirect cost, budget, efficiency gains
· Visibility on labor cost components: operational, transversal, projects etc
· Standard client committee; follow actions plans and improvement area
· Performance dialogue for service management framework deliverables
A little about You:
· You have managerial skills of a team and enabling its performance
· Problem solving and support orientation
· Very good communication skills
· Very good English, French is an advantage
We also value:
- Self triggered, organized, focus on deadlines, multi-tasking, attention to details
- Ability to communicate and build good relationships cross functionally/countries
- Ability to work in conformity with the procedures, to maintain them
- Ability to analyze new situations
- Decision making and/or problem solving skills
- Team player and best practice sharing
Besides a career what else we offer:
- Competitive remuneration based on qualifications and seniority;
- Yearly bonus per company policy;
- Discounts for retailers;
- Medical services and life insurance;
- Private pension contribution;
- A modern working environment: open, informal, fun atmosphere;
- Continuous training and development programs (ACCA Certification, foreign language courses);
- Work from Home 1 day/week.
Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.
For more Job Opportunities, please visit our website http://www.sgebs.com/career/
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