Responsabil Service

Angajator: ALTEX Romania
Domeniu:
  • Customer support - Client service
  • Inginerie
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 19.08.2017
    Scurta descriere a companiei

    ALTEX is a Romanian investment group born in 1992 and the market leader in electro-IT retail for over 10 years. With 116 ALTEX and Media Galaxy stores plus e-commerce (www.altex.ro and www.mediagalaxy.ro), and over 4000 employees, ALTEX reached in 2015 revenues of 430 million EUR.
    The company mission is to provide people the best offer at top quality standards - best price, the largest range of products and services with added value. Starting with 2014 we invested in the omnichannel strategy to improve the consumers’ shopping experience. With the courage and the power to positively influence the future, we fully dedicate to our customers.
    ALTEX is the first choice of Romanians when it comes to buying electro-IT products, due to the great products and services, the largest product range and the best price-quality ratio. We anticipate the customer needs and we create the perfect combination of low prices and high quality products and services to suit all types of requirements.
    At ALTEX we believe in trust, innovation, loyalty, success and personal development. When talking about workforce, what we look for in our employees is the passion for knowledge, for innovation and commitment and constant strive for success. We want to build a community of doers who grow together in the company by sharing ideas, values, goals and motivation.
    Besides ALTEX and Media Galaxy, the ALTEX Group also includes the following companies: ALD(logistics), Credex (consumer finance credit), Complet Electro Serv (production, distribution and after sales services), Auto Moldova (dealer Dacia and Renault), Axsys Technologies (professional services to companies interested in top ERP applications).

    Cerinte

    Experienta in rol similar sau cunostinte pe partea electronica, electrica, diagnoza - constituie avantaj
    - Experienta in revizii, reparatii, mentenanta echipamente - constituie avantaj
    - Abilitati de comunicare
    - Abilitati de analiza si sinteza
    - Capacitate de organizare, planificare
    - Capacitate de luare a deciziilor si rezolvare de probleme
    - Atitudine proactiva la noutate si dezvoltare
    - Atentie la detalii
    - Orientare spre rezultat
    - Flexibilitate si initiativa
    - Orientare catre nevoile clientului

    Responsabilitati

    Imbunatateste relatia cu clientii, in vederea obtinerii unui grad de satisfactie ridicat al acestora.
    - Primeste si evalueaza produsul defect de la client.
    - Constata defectiunile si asigura consultanta clientilor.
    - Ofera solutii din punct de vedere tehnic.
    - Deschide ticket service si expediaza produselor catre service.
    - Gestioneaza stocul de retururi/resigilate din magazine si propune discount (dupa caz).
    - Verifica integritatea produselor returnate/resigilate si garantia conform documentelor de achizitie.
    - Intocmeste documentele de predare in service tert conform procedurilor specifice.
    - Verifica si se asigura ca termenul legal de returnare/inlocuire produse defecte este respectat.
    - Contacteaza clientul in vederea returnarii produsului reparat sau oferirea suportului necesar clientului pentru inlocuirea produsului.
    - Faciliteaza recuperarea contravalorii produselor inlocuite prin executarea demersurilor necesare.
    - Urmarirea produsului defect in vederea creditarii de catre furnizor a acestuia.
    - Ofera consultanta clientilor pentru utilizarea produselor si colecteaza feed-back.

    Alte informatii

    Oferim:
    Traininguri si programe specializate de formare profesionala
    Posibilitati reale de dezvoltare in cadrul unei companii de renume la nivel national
    Oportunitatea alaturarii unei echipe tinere,dinamice si performante
    Salariu motivant
    Bonusuri de performanta corelate cu performanta
    Bonuri de masa.