Customer Care Representative with French, Spanish and English

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

- Fluency in French, Spanish and English (at least B2 according to CEFR)
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented
- Effective at problem solving (troubleshooting skills);
- Previous experience with medical devices would represent an advantage

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Main responsibilities:
- Acting as first point of contact for customer service via email, fax and phone
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipments
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas

Benefits:
Opportunity to work in a young and dynamic environment
Opportunities to grow in the organization
Attractive benefits package (Meal tickets, Health Insurance, Life Insurance etc)
Opportunity to develop and learn constantly
Access to internal trainings (career / individual)