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- Previous experience in customer service/travel industry is considered a plus;
- Customer oriented attitude;
- Excellent communication and organisational skill;
- Ability to multitask, prioritize and meet deadlines;
- Detail oriented person;
- Strong problem solving skills;
- English language - advanced level;
- Any other European language skills are an advantage;
- Good working knowledge MS Office;
- Available to work in shifts.
- Liaise with tour leaders and suppliers to ensure a high standard is provided.
- Check itinerary feasibility and progress of tour.
- Anticipate and resolve enquirers or problems that arise during a tour.
- Arrange and coordinate services/hotel reservations for any itinerary amendments or
additional services requested from Tour Leader or Sales.
- Act as an emergency response team providing support to Tour Leaders during any
unexpected crisis situations that may arise.
- Resolve any problems/complaints that may arise during or after trips.
- Quality control of suppliers through monitoring of services.
- Training programs
- International mobility
- Travel opportunities
- Competitive salary