2nd line support Engineer-Timisoara
ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.Cerinte
- 2nd line support engineer to support smart energy customers.
- Bachelors in electronics.
- Would concentrate on communication issues between energy meters and concentrators and our application.
- Responsible for providing professional and friendly 2nd line technical support to customers about our hardware products and services for smart energy.
- Diagnose and resolve technical hardware issues on EnergyICT components.
- Keep our information resources and knowledge bases used for both internal and external use (FAQ) up-to-date.
- Stays current with system information, problems, changes and updates relevant to our customer community for smart energy.
- Follows standard service desk procedures.
- Logs all service desk interactions in our tracking tool.