2nd line support Engineer-Timisoara

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Angajator: ALTEN SI-TECHNO Romania
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Timisoara
  • Actualizat la: 22.02.2018
    Scurta descriere a companiei

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.


    - 2nd line support engineer to support smart energy customers.
    - Bachelors in electronics.
    - Would concentrate on communication issues between energy meters and concentrators and our application.


    - Responsible for providing professional and friendly 2nd line technical support to customers about our hardware products and services for smart energy.
    - Diagnose and resolve technical hardware issues on EnergyICT components.
    - Keep our information resources and knowledge bases used for both internal and external use (FAQ) up-to-date.
    - Stays current with system information, problems, changes and updates relevant to our customer community for smart energy.
    - Follows standard service desk procedures.
    - Logs all service desk interactions in our tracking tool.