2nd line support Engineer-Timisoara

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Angajator: ALTEN Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 22.02.2018
    Scurta descriere a companiei

    ALTEN Romania, a subsidiary of ALTEN Group – with a unique position as a European Leader in IT & Engineering Consulting, was established in 2006 in Bucharest, with the aim to provide technical consulting for the customers of this specific market. Since its inception, the company grew and now has offices in Bucharest, Timisoara, Sibiu and Cluj-Napoca.
    Through its team of over 300 specialists in software development, business analysis, business intelligence, PMO, Project Management, testing, technical support, automotive and aerospace engineering, ALTEN Romania is providing specialized services, both on the local and international markets in business sectors such as: aerospace, automotive, finances, pharmaceutics and telecom.
    ALTEN Romania has a technical team of consultants and experts in engineering specialized in CATIA V5, NewPDM, SolidWorks, Matlab/Simulink, HIL, Autosar and others, while the IT Division has precise specializations like: Java, .NET, PHP, C#, C++, SIEBEL, Informatica PowerCenter, Cognos, MS BI and Oracle BI, BSCS and more.

    Cerinte

    - 2nd line support engineer to support smart energy customers.
    - Bachelors in electronics.
    - Would concentrate on communication issues between energy meters and concentrators and our application.

    Responsabilitati

    - Responsible for providing professional and friendly 2nd line technical support to customers about our hardware products and services for smart energy.
    - Diagnose and resolve technical hardware issues on EnergyICT components.
    - Keep our information resources and knowledge bases used for both internal and external use (FAQ) up-to-date.
    - Stays current with system information, problems, changes and updates relevant to our customer community for smart energy.
    - Follows standard service desk procedures.
    - Logs all service desk interactions in our tracking tool.