2nd line support Engineer-Timisoara

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

- 2nd line support engineer to support smart energy customers.
- Bachelors in electronics.
- Would concentrate on communication issues between energy meters and concentrators and our application.

- Responsible for providing professional and friendly 2nd line technical support to customers about our hardware products and services for smart energy.
- Diagnose and resolve technical hardware issues on EnergyICT components.
- Keep our information resources and knowledge bases used for both internal and external use (FAQ) up-to-date.
- Stays current with system information, problems, changes and updates relevant to our customer community for smart energy.
- Follows standard service desk procedures.
- Logs all service desk interactions in our tracking tool.