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2nd line support Engineer-Timisoara
Acest job nu mai este activ!Vezi toate job-urile ALTEN Romania active.Vezi toate job-urile 2nd line support Engineer-Timisoara active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | ALTEN Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 22.02.2018 |
Remote work: | On-site |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Cerinte
- 2nd line support engineer to support smart energy customers.
- Bachelors in electronics.
- Would concentrate on communication issues between energy meters and concentrators and our application.
- Responsible for providing professional and friendly 2nd line technical support to customers about our hardware products and services for smart energy.
- Diagnose and resolve technical hardware issues on EnergyICT components.
- Keep our information resources and knowledge bases used for both internal and external use (FAQ) up-to-date.
- Stays current with system information, problems, changes and updates relevant to our customer community for smart energy.
- Follows standard service desk procedures.
- Logs all service desk interactions in our tracking tool.
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