VDI Cloud Engineer
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 07.08.2017 |
Remote work: | On-site |
Degree in IT related field, or equivalent experience
- Extensive experience managing large vSphere 5.x/6.x environments
- Extensive experience managing Microsoft Windows Server environments
- In depth experience with managing enterprise hardware platforms (blade systems, storage arrays)
- Experience with infrastructure monitoring solutions, Nagios in particular
- Experience working with Citrix XenApp, Veeam Backup & Replication, Microsoft SQL Server 2008/2014
- Working experience in ITIL driven environments
- Good written and oral communication skills
Nice to have:
Knowledge and capability to automate repetitive work using scripting languages (Batch, PowerShell, PowerCLI) and/or automation platforms like Puppet/Chef
- Experience working with service management tools, such as Service Now
- Experience working with security related products: IBM BigFix, Symantec Endpoint Protection, CyberArk
We are looking for new team members to extend our support team, which provides “follow the sun”, steady state support and production operations for a major customer offering for Virtual Desktop Infrastructure (VDI).
You will be working on a rotating shift schedule covering operations in APAC, EMEA and US.
As a successful candidate, you should have a strong aptitude for learning new technologies, and bring your experience to support in resolving complex hardware and software issues. Strong collaboration with other teams/team members and an ability to thrive under pressure are key skills required to succeed in this role.
You should also be self-motivated and focused on qualitative work.
What you will be doing:
- Build, troubleshoot, maintain and secure an automated VDI cloud environment: in software, process, and infrastructure
- Support daily operations by ensuring infrastructure incidents are resolved in a timely manner, in line with the SLAs whilst bearing customer satisfaction in mind
- Work closely with hardware engineering teams to troubleshoot and remediate hardware issues on servers, network devices, and storage arrays
- Bring continuous service improvements by executing changes on the infrastructure
- Contribute actively to IT projects such as datacenter migrations, hardware/software lifecycle management activities
- Improve our tools for automating hardware and software deployment, testing and release management
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