VDI Cloud Engineer

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Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 07.08.2017
    Remote work: On-site
    Requirements

    Degree in IT related field, or equivalent experience
    - Extensive experience managing large vSphere 5.x/6.x environments
    - Extensive experience managing Microsoft Windows Server environments
    - In depth experience with managing enterprise hardware platforms (blade systems, storage arrays)
    - Experience with infrastructure monitoring solutions, Nagios in particular
    - Experience working with Citrix XenApp, Veeam Backup & Replication, Microsoft SQL Server 2008/2014
    - Working experience in ITIL driven environments
    - Good written and oral communication skills
    Nice to have:
    Knowledge and capability to automate repetitive work using scripting languages (Batch, PowerShell, PowerCLI) and/or automation platforms like Puppet/Chef
    - Experience working with service management tools, such as Service Now
    - Experience working with security related products: IBM BigFix, Symantec Endpoint Protection, CyberArk

    Responsibilities

    We are looking for new team members to extend our support team, which provides “follow the sun”, steady state support and production operations for a major customer offering for Virtual Desktop Infrastructure (VDI).
    You will be working on a rotating shift schedule covering operations in APAC, EMEA and US.
    As a successful candidate, you should have a strong aptitude for learning new technologies, and bring your experience to support in resolving complex hardware and software issues. Strong collaboration with other teams/team members and an ability to thrive under pressure are key skills required to succeed in this role.
    You should also be self-motivated and focused on qualitative work.

    What you will be doing:
    - Build, troubleshoot, maintain and secure an automated VDI cloud environment: in software, process, and infrastructure
    - Support daily operations by ensuring infrastructure incidents are resolved in a timely manner, in line with the SLAs whilst bearing customer satisfaction in mind
    - Work closely with hardware engineering teams to troubleshoot and remediate hardware issues on servers, network devices, and storage arrays
    - Bring continuous service improvements by executing changes on the infrastructure
    - Contribute actively to IT projects such as datacenter migrations, hardware/software lifecycle management activities
    - Improve our tools for automating hardware and software deployment, testing and release management

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