Specialist Colectare Debite

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Studii medii sau superioare;
Cel putin 1 an experienta intr-o pozitie similara;
Cunostinte Excel, Word la un nivel mediu;
Cunostinte de limba engleza la un nivel avansat;
Foarte buna orientare catre client.

Stabileste si mentine contactul cu clientii interni si externi cu scopul de a recupera sumele restante;
Efectueaza telefonic activitatile de colectare solicitate pentru fiecare cont din portofoliul de clienti alocat conform procedurilor de colectare;
Negociaza termenele de plata cu scopul colectarii sumelor restante, respectiv a evitarii deconectarilor pentru neplata in concordanta cu termenele si procedurile departamentale;
Gestioneaza portofoliul de clienti - monitorizarea promisiunilor de plata;
Adauga sau modifica informatiile demografice in conturile clientilor in cazurile justificate conform procedurilor in vigoare;
Preia apelurile de la clienti/agenti de vanzari/suport vanzari si le asigura suportul necesar in vederea recuperarii debitelor restante;
Cauta numere de contact alternative cu scopul de a obtine o rata de contact cat mai mare pentru conturile alocate;
Verifica listele de feedback primite de la fiecare call center extern cu scopul de a identifica si trata situatiile speciale mentionate de clienti - ex. nefunctionarea serviciilor, contestatii factura.