Service Desk with French

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Employer: confidential
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 21.07.2017

    Position Qualifications

    • Knowledge of Managed Service Telecom Operations Practice
    • Presentation & Communication skills
    • Knowledge sharing
    • Problem Solving & strategic thinking
    • Ericsson Knowledge
    • English Language Skills - advanced level
    •French Language Skills - advanced level
    • Delivering Results & Meeting Customer Expectations
    • Analyzing
    • Working with People
    • Following instructions & Procedures
    • Applying Expertise & Technology

    Preferred Qualifications & Experience Requirements:
    • Problem solving and trouble shooting skills
    • Good communication skills
    • Cost awareness
    • Social skills and awareness
    • Previous experience in Service Desk / Help Desk is preferred; Bachelor Degree in Electronics, IT or Telecommunications is preferred


    This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
    This Job Role is also responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer's satisfaction.

    Responsibilities & Tasks
    • Customer Event Management
    • Customer Incident Management
    • Customer Problem Management
    • Customer Order Handling

    Other info


    • Working in a dynamic and energetic team

    • Medical and health insurance

    •Lunch vouchers

    • Sport allowance partially reimbursed by the company

    • Training plan

    • Career plan

    Mandatory: In order to qualify for the job advanced knowledge of English is required.