Helpdesk IT support

Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 14.07.2017
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    - Spoken languages: fluent German and English.
    - Previous service desk and customer care experience or technically skilled in common computer programs and systems
    - Experience with diagnosing and resolving technical issues is a plus
    - Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
    - Availability to work in day shifts

    Responsabilitati

    - Provides support to end users on a variety of issues including software , hardware, operating system, and Microsoft Office by responding to calls, emails and personnel requests for technical support
    - Identifies, researches, and resolves technical inquiries by documenting, tracking and monitoring technical issues to ensure a timely resolution for end users
    - Creates and assigns service tickets that are submitted by end users who are experiencing technical difficulties by using helpdesk software
    - Creates, modifies and maintains Active Directory user accounts, Office 365 email accounts and telephone extensions for new users or to make changes to existing accounts
    - Creates ‘How to’ documentation to assist users with basic and/or recurring support issues
    Assists with special projects as needed

    Alte informatii

    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary, performance bonus, meal tickets and gift vouchers
    Training opportunities
    Medlife medical package
    Extra vacation days
    Massage at the office day
    Fruits on the house