Helpdesk IT support
Acest job nu mai este activ!Vezi toate job-urile ManpowerGroup Romania active.Vezi toate job-urile Helpdesk IT support active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | ManpowerGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 11.08.2017 |
Remote work: | On-site |
De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.
Cerinte
- Spoken languages: fluent German and English.
- Previous service desk and customer care experience or technically skilled in common computer programs and systems
- Experience with diagnosing and resolving technical issues is a plus
- Customer oriented, interpersonal skills, listening skills, analytical skills and team spirit.
- Availability to work in day shifts
- Provides support to end users on a variety of issues including software , hardware, operating system, and Microsoft Office by responding to calls, emails and personnel requests for technical support
- Identifies, researches, and resolves technical inquiries by documenting, tracking and monitoring technical issues to ensure a timely resolution for end users
- Creates and assigns service tickets that are submitted by end users who are experiencing technical difficulties by using helpdesk software
- Creates, modifies and maintains Active Directory user accounts, Office 365 email accounts and telephone extensions for new users or to make changes to existing accounts
- Creates ‘How to’ documentation to assist users with basic and/or recurring support issues
Assists with special projects as needed
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Training opportunities
Medlife medical package
Extra vacation days
Massage at the office day
Fruits on the house
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