Early Collection Officer

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Angajator: ING Romania
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 13.08.2017
    Scurta descriere a companiei

    ING Romania is part of ING Group, a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments.
    ING Romania was established in 1994 and pioneered the local banking industry, bringing new products and services for local corporates. In 2004, it extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    ING Software Development Center in Bucharest, is a global hub for technology & innovation, developing scalable IT solutions across ING, in areas such as Core Banking, Big Data, Financial Markets etc. Now a key Transformer in the field of technology, ING Software Development Center started as a Profile Center of Excellence, but has rapidly grown into a global hub and the main provider of IT solutions for ING Group. The hub was opened in 2015 and it is currently working with 11 countries.

    Our customers are at the heart of what we do and our purpose is to empower people to stay a step ahead in life and in business.


    Care este profilul pe care il cautam?

    -Diploma de licenta, preferabil in Economie;
    -Minimum 1 an de experienta in Call Center sau in agentiile de colectare reprezinta un avantaj;
    -Atitudine pozitiva, de incredere, flexibil, creativ, profesionist si cu atitudine cooperanta;
    -Bune aptitudini de negociere;
    -Focus pe atingerea rezutatelor si spirit analitic;
    -Bune cunostinte de limba Engleza si Microsoft Excel reprezinta un plus.


    Ce vei face in acest rol? Iata responsabilitatile:

    -Generarea si primirea de apeluri din partea clientior, comunicarea procedurilor de colectare, prevenirea viitoarelor situatii restante, informarea clientilor cu privire la necesitatea de a achita si consecintele in caz de neplata;
    -Depunerea eforturilor necesare pentru a contacta clientii, inclusiv investigatii pentru a afla noi date de contact si pentru recuperarea sumelor restante;
    -Atingerea targeturilor zilnice si respectarea termenelor limita comunicate de catre managerul/team leaderul departamentului de colectare conform volumului de munca, targeturilor de productivitate;
    -Pastrarea confidetialitatii privind toate conturile si politicile bancii;
    -Mentinerea fluxului de informare intre colegi si supervizor;
    -Oferirea de feed-back la timp si in mod constant cu privire la cazurile speciale intalnite in activitatea zilnica.