IT Service Desk, North America

Angajator: Steelcase
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 25.07.2017

    Mission:

    • Respond to requests for technical assistance via phone or electronically for the US -
    Steelcase Inc. Headquarter
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Advise user on appropriate action
    • Follow standard help desk procedures
    • Administer help desk software
    • Redirect problems to appropriate resource
    • Identify and escalate situations requiring urgent attention
    • Track and route problems and requests and document resolutions in knowledge base
    • Stay current with system information, changes and updates
    • In order to cover the users working time it might be necessary to work in shifts

    Education/Experience:

    • IT / Technical University degree or student
    • 6 months to 1 year work experience appreciated  Strong Windows OS and MS Office skills
    • Customer-oriented skills (ability to listen), sense of service, good interpersonal skills with internal and external customers
    • Analytical skills (ability to analyze and synthesize), team-player , manages time and workload effectively
    • Working experience in the US is an important advantage
    • Outstanding English skills