Customer Advisor with German

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

- Minimum 12 months’ experience in a customer service role.
- Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer
- Demonstrated ability in using communication applications such as telephony equipment
- Ability to type a minimum of 35 words per minute.

- Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
- Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture.
- Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner
- Meet standards in volume, quality, performance & attendance.
- Fully investigates the Customer’s requirements using systems and procedures
- Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
- Accurate logging of all contacts and following up on action plans using a case management system
- Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
- Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.