Partner Support Analyst (Central OMM Representative)

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Angajator: Oracle
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 10.08.2017
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    Explore Oracle and become our next great hire!

    With more than 420,000 customers - including 100 of the Fortune 100 - and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

    Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.

    Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.

    Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
    Oracle Product Development
    Oracle Advanced Customer Support
    Oracle Software Support Services
    Oracle Sales Consulting Center

    Oracle is constantly recruiting for a variety of departments, looking for talented candidates with both technical and non-technical background. The ideal candidate would be the one with high potential and ability to learn and adapt quickly to a fast changing, innovative and demanding environment. If you’re looking for insight into life at Oracle, explore our culture, or want to join the social conversation, check out our Oracle Facebook Community.


    Education: University degree/ High School diploma

    Experience: around 2 yearrs of experience

    Professional competencies

     Have demonstrated analytical and problem solving skills, and an ability both to follow defined processes and to prioritize and multitask
     Be detail-oriented, self-motivated, and able to work in a fast-paced environment
     Have strong interpersonal, presentation, and written and oral communication skills
     Be able to develop and maintain working relationships with team members, with colleagues from a variety of organizations and geographies, and with partners (in conjunction with regional A&C Sales)
     Works effectively in ambiguous situations
     Modifies communication style for an audience by using appropriate media and language

    General Competencies

    o Team work
    o Results orientation
    o Problem solving
    o Quality work
    o Decision making
    o Negociation and influencing skills
    o Planning and organising
    o Pro activity
    o Creativity/ Innovation
    o Customer focused
    o Adapting to change
    o Business Ethics
    o Good written and verbal communication
    o Building relationships
    o Coaching
    o English ADVANCED


    Department: OMM
    Work place: Oracle Romania SRL


    OMM stands for Open Market Model, which supports Oracles partner sales strategy by helping to manage potential channel conflict through partner registrations of sales transactions. The OMM policy also outlines the expectations and obligations of Oracle and the partner during sales transactions, and helps ensure compliance with Oracle and governmental rules and regulations.

    Responsibilities (include but are not limited to):

     Ensures timely and satisfactory OMM Administration (registration review, qualification, approve/decline, notification, assignment, tracking) in the OMM Managers multi-country territory
     Provides ongoing OMM training, to promote the understanding, value, and adoption of OMM, both internally and externally (in conjunction with regional A&C Sales) throughout her/his territory
     Is the primary resource in her/his territory for OMM and OPS/Sales Cloud-related strategic and tactical issues and objectives
     Drive achievement of specified metrics around OMM adoption, utilization, and success within the OMM Managers territory
     Manage partner OMM registrations in a thorough and timely manner throughout her/his territory and in accordance with published SLAs
     Manage current and incoming OMM registrations in her/his territory, review registrations and qualify them based on OMM qualification criteria, approve or decline registrations and update Sales Cloud (for partner notification), route/assign approved registrations accordingly, in some cases review pending registrations with local A&C for clarification, update and maintain the Sales Cloud system, track OMM opportunities, do extensions, reporting, service request management, and provide regular communications to A&C teams on OMM activity in her/his territory
     Ensure Oracles OMM strategy is promoted, understood, and supported throughout her/his territory
     Manage relationships with (and maintain regular communication with) various levels of Oracle A&C and Direct Sales Staff in her/his territory
     Ensure compliance with Oracles business practices and policies
     Expand OMM awareness and adoption to Oracles partner community in her/his territory (in conjunction with regional A&C Sales)
     Serve as a liaison throughout territory between Oracle Regional A&C, WW A&C, and Regional Sales
     Initiates opportunities for greater networking
     Recognises the need for change and adapts behaviour in accordance
     Understands department policies, procedures and processes
     Performs other tasks assigned by direct supervisor, in accordance with the supposed work done in the department and in agreed time.