Technical Support Management Engineer

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Angajator: Accenture
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 05.08.2017
    Scurta descriere a companiei

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C


    Must Have Qualifications:
    - Minimum of 1 year of experience working with Unix/Linux;
    - Minimum of 1 year of experience working with databases (preferable Oracle/MSSQL) + PLSQL knowledge;

    Preferred Requirements:
    - Bachelors or masters degree in Computer Science, related engineering field, or equivalent experience.
    - Excellent verbal and written communication skills.
    - Ability to work independently with little or no daily supervision.
    - Strong analytical, communication and problem solving skills.
    - Excellent command of English language

    Nice to have:
    - Experience working on Cloud based infrastructure;
    - Experience with Shell scripting;
    - Experience with Java and Oracle Forms;
    - Experience of working in a multisite environment;

    Be able to work in shift timings (9am to 6pm, or 10am to 7pm, or 11am to 8pm Bucharest Time)
    Work in one weekend per week for planned production deployments & releases.


    The Technical Support Management (TSM) team is providing its expertise for all aspects related to technical environment of business applications (user, application and schedule management), production and test deployments, infra-activities, various projects.
    TSM is responsible for assessing system requirements, help with installation, maintenance, monitoring and troubleshooting of all the systems/equipment/applications involved.

    - Resolve/assist in all allocated production incidents in order to re-establish the applications service and ensure its high level of availability;
    - Perform daily checks;
    - Manage technical queries and interactions, for production and test environments;
    - Deploy releases on test and production environments;
    - Act, control and test diverse technical activities on test and production environments (Infrastructure week-ends, Disaster Recovery activities);
    - Organize, coordinate, setup and maintain all development environments required by the developments and customers teams;
    - Participate/lead projects related to infrastructure/technical improvements;
    - Relationship management with clients teams;