Technical Support Management Engineer

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Must Have Qualifications:
- Minimum of 1 year of experience working with Unix/Linux;
- Minimum of 1 year of experience working with databases (preferable Oracle/MSSQL) + PLSQL knowledge;

Preferred Requirements:
- Bachelors or master’s degree in Computer Science, related engineering field, or equivalent experience.
- Excellent verbal and written communication skills.
- Ability to work independently with little or no daily supervision.
- Strong analytical, communication and problem solving skills.
- Excellent command of English language

Nice to have:
- Experience working on Cloud based infrastructure;
- Experience with Shell scripting;
- Experience with Java and Oracle Forms;
- Experience of working in a multisite environment;


Be able to work in shift timings (9am to 6pm, or 10am to 7pm, or 11am to 8pm Bucharest Time)
Work in one weekend per week for planned production deployments & releases.

The Technical Support Management (TSM) team is providing its expertise for all aspects related to technical environment of business applications (user, application and schedule management), production and test deployments, infra-activities, various projects.
TSM is responsible for assessing system requirements, help with installation, maintenance, monitoring and troubleshooting of all the systems/equipment/applications involved.
Activities:

- Resolve/assist in all allocated production incidents in order to re-establish the application’s service and ensure its high level of availability;
- Perform daily checks;
- Manage technical queries and interactions, for production and test environments;
- Deploy releases on test and production environments;
- Act, control and test diverse technical activities on test and production environments (Infrastructure week-ends, Disaster Recovery activities);
- Organize, coordinate, setup and maintain all development environments required by the developments and customer’s teams;
- Participate/lead projects related to infrastructure/technical improvements;
- Relationship management with client’s teams;