Budget Specialist with Italian

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.07.2017
    Short company description

    Do you want to be in the business of your success ?
    Join ADP, we provide employer services to 600,000 clients in 78 different countries worldwide, we pay approximately 31 million people around the world each payday.
    At ADP, we have a great story to tell, in a relaxed and friendly environment working on our growth with you, the best professionals .

    Requirements

    Knowledge required:

    • Microsoft Office (including Advanced Excel)
    • Highest degree of ADP’s application knowledge, consistently achieving productivity and quality benchmarks for all skill elements
    • Strong data importing, extraction and report writing skills
    • Knowledge of the management and development of human resources processes and tools (compensation, performance, training, salary analisys, success and career, talent)
    • Knowledge of the notes travel expense management processes and tools


    Skills required:

    • Excellent customer service skills
    • Must be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors
    • Italian language mandatory
    • English appreciated
    • Strong customer service experience
    • Payroll, Travel and Human Capital management experience appreciated


    Leadership Expectations:

    • Business Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)
    • People Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success
    • Market Leadership: Drives a performance based culture that engages associates to achieve excellence (Client focus - Outside in Perspective – Bias for grow)

    Responsibilities

    KEY RESPONSIBILITIES:


    To ensure delivery of Stellar Service through:

    • Guarantee monthly payroll/attendance data loading into the HCM system (payslips code, personal data)
    • Checking for errors that occurred during the load of payroll data
    • Creating new access users / deleting access users disable
    • Parametric editing tables
    • Managing data transfer
    • Entering, editing and deleting notes travel expenses
    • Authorization/Accounting/Payments notes travel expenses
    • Checking and changing notes travel expenses process authorization
    • Producing reporting to be delivered to the customer
    • Resolving complex client queries, issues and requests to client satisfaction
    • Ensure that product knowledge is kept up to date.
    • Identifying and implementing service and process improvements


    KEY DUTIES/TASKS:

    • Communicate thru CRM with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs
    • Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard
    • Use the relevant systems (such as CRM, telephony and Savvion) to log, update and track client requests through to satisfactory resolution.
    • Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
    • Actively managing own knowledge and skills to meet task productivity and quality standards
    • Coaching colleagues to gain product and process knowledge
    • Identifying service, process and product improvements
    • Perform other duties as required and as business dictates.


    SUPERVISORY RESPONSIBILITIES:

    • Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
    • Reports to the beyond payroll coordinator and has no direct supervisory responsibilities but will be expected to manage project resources.