Budget Specialist with Italian

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.09.2017
    Short company description

    Do you want to be in the business of your success ?
    Join ADP, we provide employer services to 600,000 clients in 78 different countries worldwide, we pay approximately 31 million people around the world each payday.
    At ADP, we have a great story to tell, in a relaxed and friendly environment working on our growth with you, the best professionals .

    Requirements

    Knowledge required:

    - Microsoft Office (including Advanced Excel)
    - Highest degree of ADPs application knowledge, consistently achieving productivity and quality benchmarks for all skill elements
    - Strong data importing, extraction and report writing skills
    - Knowledge of the management and development of human resources processes and tools (compensation, performance, training, salary analisys, success and career, talent)
    - Knowledge of the notes travel expense management processes and tools


    Skills required:

    - Excellent customer service skills
    - Must be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors
    - Italian language mandatory
    - English appreciated
    - Strong customer service experience
    - Payroll, Travel and Human Capital management experience appreciated


    Leadership Expectations:

    - Business Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)
    - People Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success
    - Market Leadership: Drives a performance based culture that engages associates to achieve excellence (Client focus - Outside in Perspective Bias for grow)

    Responsibilities

    KEY RESPONSIBILITIES:


    To ensure delivery of Stellar Service through:

    - Guarantee monthly payroll/attendance data loading into the HCM system (payslips code, personal data)
    - Checking for errors that occurred during the load of payroll data
    - Creating new access users / deleting access users disable
    - Parametric editing tables
    - Managing data transfer
    - Entering, editing and deleting notes travel expenses
    - Authorization/Accounting/Payments notes travel expenses
    - Checking and changing notes travel expenses process authorization
    - Producing reporting to be delivered to the customer
    - Resolving complex client queries, issues and requests to client satisfaction
    - Ensure that product knowledge is kept up to date.
    - Identifying and implementing service and process improvements


    KEY DUTIES/TASKS:

    - Communicate thru CRM with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs
    - Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard
    - Use the relevant systems (such as CRM, telephony and Savvion) to log, update and track client requests through to satisfactory resolution.
    - Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
    - Actively managing own knowledge and skills to meet task productivity and quality standards
    - Coaching colleagues to gain product and process knowledge
    - Identifying service, process and product improvements
    - Perform other duties as required and as business dictates.


    SUPERVISORY RESPONSIBILITIES:

    - Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
    - Reports to the beyond payroll coordinator and has no direct supervisory responsibilities but will be expected to manage project resources.