Budget Specialist with Italian

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Knowledge required:

- Microsoft Office (including Advanced Excel)
- Highest degree of ADP’s application knowledge, consistently achieving productivity and quality benchmarks for all skill elements
- Strong data importing, extraction and report writing skills
- Knowledge of the management and development of human resources processes and tools (compensation, performance, training, salary analisys, success and career, talent)
- Knowledge of the notes travel expense management processes and tools


Skills required:

- Excellent customer service skills
- Must be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors
- Italian language mandatory
- English appreciated
- Strong customer service experience
- Payroll, Travel and Human Capital management experience appreciated


Leadership Expectations:

- Business Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)
- People Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success
- Market Leadership: Drives a performance based culture that engages associates to achieve excellence (Client focus - Outside in Perspective — Bias for grow)

KEY RESPONSIBILITIES:


To ensure delivery of Stellar Service through:

- Guarantee monthly payroll/attendance data loading into the HCM system (payslips code, personal data)
- Checking for errors that occurred during the load of payroll data
- Creating new access users / deleting access users disable
- Parametric editing tables
- Managing data transfer
- Entering, editing and deleting notes travel expenses
- Authorization/Accounting/Payments notes travel expenses
- Checking and changing notes travel expenses process authorization
- Producing reporting to be delivered to the customer
- Resolving complex client queries, issues and requests to client satisfaction
- Ensure that product knowledge is kept up to date.
- Identifying and implementing service and process improvements


KEY DUTIES/TASKS:

- Communicate thru CRM with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needs
- Take accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standard
- Use the relevant systems (such as CRM, telephony and Savvion) to log, update and track client requests through to satisfactory resolution.
- Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
- Actively managing own knowledge and skills to meet task productivity and quality standards
- Coaching colleagues to gain product and process knowledge
- Identifying service, process and product improvements
- Perform other duties as required and as business dictates.


SUPERVISORY RESPONSIBILITIES:

- Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
- Reports to the beyond payroll coordinator and has no direct supervisory responsibilities but will be expected to manage project resources.