Systems Support Specialist with Italian

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Angajator: Automatic Data Processing (ADP) Romania
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 29.09.2017
    Remote work: On-site
    Scurta descriere a companiei

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Cerinte

    Knowledge and Skill Requirements:

    - Procurement Systems knowledge, ideally Ariba (Oracle or SAP also useful)
    - Experience with other supporting system users
    - Microsoft Office skills essential, advanced level in Excel and Word preferred
    - Upper intermediate level of English mandatory
    - Italian language intermediate level (written and oral)


    Soft Skills:

    - Excellent communication skills, both verbal and written
    - Problem solving
    - Well organized, showing a �can do� attitude
    - Able to identify areas to improve the users� experience
    - Flexibility and organizational commitment
    - Working globally with people in different countries

    Responsabilitati

    Job Summary:

    The Procurement Systems Administrator ensures that all questions, queries and problems raised by Users of Procurement Systems are responded to and resolved in an accurate and timely manner.
    The Procurement Systems Administrator administers the on-boarding of new vendors, runs reports in Procurement Systems and assists Country Procurement Managers with projects and ad hoc requests related to Procurement Systems.


    Responsibilities:

    - Provides support to internal business associates using ADP�s �Procure to Pay� (Ariba P2P) System in English & Italian
    - Provides support to internal business associates using ADP�s Travel Systems (Amex and Concur) in English & Italian
    - Interact with ADP�s vendors on problems relating to Procurement Systems
    - Track progress of problem resolution, and where applicable, follow up with the US Procurement Systems team and provide updates to the User(s)
    - Administer the on-boarding of new vendors, including vendors signing ADP Non-Disclosure Agreements (NDAs), carrying out OFAC and Credit Checks and obtaining vendor master data
    - Create and run recurring and ad-hoc reports in Procurement Systems on usage, and also on ADP spend with vendors
    - Assist the Country Procurement Managers with projects and ad hoc requests related to Procurement Systems and also new vendors
    - Escalate concerns or difficulties to the US Procurement Systems team on a timely basis
    - Provide the necessary support via telephone, internal communicator, email and Sales Force

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