Help Line Operator
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
- Abilitati excelente de comunicare;
- Orientare catre client;
- Experienta de lucru in Excel, Word;
- Atentie la detalii;
- Abilitatea de a lucra corect si in termen;
- Spirit de echipa, flexibilitate, adaptabilitate;
- Experienta in alte roluri de Customer Service este un plus.
- Procesarea comenzilor;
- Asigura acuratetea datelor;
- Preluarea de apeluri de la clienti;
- Distribuirea e-mailurilor catre destinatari;
- Gestionarea reclamatiilor dupa asimilarea trainingurilor si a subproceselor;
- Oferirea de suport pentru echipa de vanzari prin introducerea contractelor in CRM-ul lor intern.