Hotel Administration Executive

- Detail oriented person
- Team oriented person
- Flexibility and being able to adapt to a changing environment
- Excellent organisation skills and ability to prioritize
- Excellent oral and written communication skills in English
- Knowledge of European language skills are a plus
- Excellent knowledge of using MS Office package

- Hourly email forwarding from our central email inbox
- To support on clearing simple amendments and cancellations.
- To support on cancellations and space recycling.
- Management of hotel booking options & cancellation deadlines.
- To monitor and support on bookings for drivers and tour escorts
- Handle staff bookings.
-To update offers in the system.
- To assist supervisors with administrative tasks, such as: logging complaints, cancellation charges and follow-up on closure.
- Assign queries raised by Finance/Operations and check if it is valid for Hotel Reservations.
- Update smart sheet with daily hotel confirmation chasers.
- Monitoring of hotel chaser lists, and reporting on performance.
- Update planning with monthly shifts and staff leave.
- Monthly check of staff remaining annual leave.
- Monthly update of Hotel Reservations organizational chart.
- Support on clearing ‘simple’ complaints and PO Accounts Queries
- Collate Training Issues for Sales Offices, for weekly reporting.
- Other back-office tasks as assigned by the supervisor/manager.

Benefits:

- Training programs
- International mobility
- Travel opportunities
- Competitive salary