IT Support with German & English

Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

We are looking for someone who?
- Speaks German and English at an advanced level;
- Has team working skills and social skills;
- Is ready to listen and understand clients complaints;
- Is flexible and capable of properly analyzing the problems they encounter;
- Has the capacity to take care of the technical documentation;
- Is willing to develop a career in IT.

- Using broad and in-depth product knowledge, provide and facilitate the responsive delivery of technical solutions and information to major customers;
- Provide solutions to complex problems that satisfy our German (mandatory) and English speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
- Build customer and partner loyalty through customer orientation, responsiveness and accountability;
- Work in an international environment and collaborate with your team to provide high-level support;
- You will communicate with the users directly by phone and/or email.