IT Helpdesk Assistant

Employer: Mazars in Romania
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
  • Updated at: 17.04.2021

    What will be your role within our team:

    • Meets the requirements communicated by the users of the computer system, regardless of the form in which they arrive (telephone, e-mail, ticketing system);
    • Registers in the ticketing system any request received from users regardless of the form of communication;
    • Solves the problems reported by users or forwards them to the competent persons when their solution exceeds their own competence;
    • Assign priorities according to the SLA to the received problems.
    • Monitors the computer system (end-user) ensuring that all equipment is functional (computers, phones, printers, scanners);
    • Updates the knowledge base of the department with the solutions of the reported problems;
    • Assists users in the specific activity;
    • Install and configure the computer equipment according to the received specifications;
    • Install and configure applications according to the received specifications;
    • Updates the inventory of computer equipment according to internal processes;
    • Other activities, according to the Employer's needs.
    • Very good relationship and communication skills;
    • Very good communication skills in Romanian;
    • Advanced skills in using the computer and computer programs used;
    • Advanced knowledge of using and configuring Windows operating systems;
    • Basic knowledge of using and configuring the Office suite.
    • Basic knowledge of scripting;
    • Basic knowledge related to the operation of computer equipment (computers, telephones, printers, scanners, network equipment)
    • Ability to identify, raise awareness and solve problems;
    • Ability to work independently but also in a team;
    • Ability to learn and capitalize on the experience gained;
    • Ability to assume responsibilities;

    What we offer:
    • Competitive salary package
    • Full medical coverage
    • Lunch vouchers
    • Competitive employee referral program
    • Trainings supported by Mazars
    Only short-listed candidates will be contacted.

    Be a part of our team. You make all the difference, with us!

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