HR Admin with German

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Employer: I.FUTURE
Domain:
  • Administration - Political Sciences
  • Customer Support - Client Service
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.11.2017
    Short company description

    I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
    Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.

    Requirements

    - Fluent communication skills in English and German (preferably in a business context);
    - Advantage: 6 months - 1 year of previous experience in a BPO/Shared Service environment;
    - Ability to work in a global HR environment and ensure appropriate and efficient case resolution;
    - Strong understanding of HR specific processes and procedures;
    - Computer skills (Microsoft Office package, Keyboarding skills, E-mail etc);
    - Ability to deliver with accuracy and communicate effectively with all levels within the organization;
    - High level of attention to detail;
    - Effective team player.

    Responsibilities

    As an HR Associate, you will be responsible with the following tasks:
    - Performing basic HR transactions to resolve customer requirement;
    - Managing basic customer data into HR applications;
    - Responding to escalated queries and handle complex ones;
    - Working with SMEs, Process Experts and other enabler groups to find resolution to complex cases;
    - Communicating resolution to customers with clarity via the Chat or e-mail as per the case;
    - Tracking cases for all inquiries and requests using CRM tool;
    - Answering relatively routine process/policy/ procedure questions and providing HR information;
    - Maintaining service level agreements � accuracy and on-time delivery;
    - Acquiring up-to-date process knowledge through training and self-learning;
    - Escalating complex cases to next level as per defined process;
    - Working closely with enabler groups like SME and Training to develop knowledge material.
    - Monday - Friday: 9 - 18