SAP Technology Consultant, 1st and 2nd level support (1 year contract) Job

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Employer: Jobs from top companies in Romania
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
  • Updated at: 04.07.2017


    As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.



    • As an SAP Technology Consultant you will:
    • Work in shifts which may include weekends or public holidays as required by the project
    • Deliver 1st and 2nd level support consulting services
    • Be in direct contact with the customer via phone, email or ticketing system
    • Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
    • Operate SAP technology based system landscapes to achieve ambitious SLA requirements
    • Work in alignment with the company procedures to ensure an efficient and quality service
    • Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
    • Create and implement change request documentation


    • Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
    • Certification in SAP Basis at professional level is preferred (if not, should be able to complete the certification)
    • Knowledge of enterprise-level applications and understanding of Global Delivery model


    • Previous relevant experience in Helpdesk, Support Engineer, Database Administrator or BASIS consultant role
    • SAP Basis – Strong Knowledge and Hands on experience of Technical Planning , Installations, Upgrades, Maintenance etc.,
    • Technically fluent in Database (Oracle/DB2/SQL Server/MaxDB ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
    • Experience in Performance tuning, Technical reviews and Audits
    • Knowledge of High Availability/Disaster Recovery Strategy
    • Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services


    • Experience in communication with customers and managing expectations
    • Strong customer focus and service minded
    • Strong communication and networking skills
    • Good analytical and solution oriented thinking
    • Good team player and ability to work effectively in international and virtual teams
    • Continually develop SAP solution core skills and business knowledge based on accumulated experience;
    • Able to provide knowledge transfer from certain technology areas
    • Proactive in learning and highly self-motivated
    • Proficiency in written and spoken English
    • German is an advantage