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Employer: RKB Shared Services Centre srl
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.10.2017
    Short company description

    Our job offers:

    > General Customer Service Operator
    > Pricing Operator

    Please contact us at:


    - Must possess a university degree, preferably in engineering, and/or at least one (1) year experience in a related field (marketing, sales, production)
    - Must be able to manage highly stressful situations
    - Computer skills including the ability to operate Excel spreadsheets, Word processing and e-mail programs at a highly proficient level
    - Languages: English, Italian, other languages represent a plus


    Main characteristics, tasks and functions:
    - Good technical knowledge of standard and non-standard companys products (bearings)
    - Ability to look up in companys and competitors catalogues and other technical publications for product identification, equivalence and interchangeability
    - Good knowledge of customers technical applications
    - Good knowledge of companys customers portfolio
    - Good knowledge of companys standard and special price lists
    - Good knowledge of competitors standard and special price lists
    - Good knowledge of the price-making process for each product category
    - Ability to define the most suitable delivery terms
    - Obtain and evaluate all relevant information to handle customers inquiries
    - Writing and sending easy to complex quotes to customers, both manually and via companys ERP
    - Management of quotes by means of customers supply portals
    - Management of clients in the companys dedicated database
    - Management of orders in the companys dedicated database (order registration, picking lists for warehouse, monitoring of payments, etc.)
    - Ability to select the product which best meets customers needs
    - Ability to identify and select the relevant technical specifications (drawings, technical fiches) to meet customers requests
    - Ability to promote the companys expertise for every quote
    - Request products control to the companys warehouses and quality control staff and keep track of them
    - Management of customers requests (orders changes, additional requests, complaints)
    - Ability to evaluate status of companys stocks to balance distribution of items between warehouses
    - Ability to evaluate status of companys stocks to prevent product shortage and allow on-time product replenishment. In this task, she/ he cooperates with companys purchasing office
    - Issue and control of pro-forma invoices for free samples and companys literature
    - Evaluation of customers general condition of contracts for compliance reasons
    - Telephone exchange operations
    - Management of incoming and outgoing faxes