Citrix Specialist

Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 15.12.2017
    Requirements

    o Language skills: English advanced
    o Experience with Citrix tools (e.g. XenApp, XenDesktop, Provisioning Service), Windows Operating Systems (especially Windows Server)
    o Basic knowledge of VmWare vsphere Hypervisor
    o Quick learner
    o Ability to comprehend and respond to process changes, exhibit adherence and make judgmental decisions
    o Ability to communicate effectively with audiences of varying technical aptitudes
    o Ability to structure, draft and review technical documentation
    o Ability to work under pressure and remain decisive.
    o Should be able to mentor junior member of the team.
    o Should act as a role model
    o Ability to conceptualize problems
    o Willingness to learn new things and technologies
    o Flexible if workflow is changing
    o Fluent English (spoken and written)
    o Communicative competence (pro-active)
    o Team player
    o A very positive attitude towards life
    o Highly motivated
    Nice to have
    o ITIL Certified
    o Training skills in order to mentor junior team members
    o Ability to conceptualize problems
    o Ability to work under pressure and remain decisive
    o Proficient in at least 1 programming/scripting language ( powershell )
    o Experience with backup tools such as Tivoli TSM
    o Experience with system monitoring tools and analyzing results
    o Bachelor degree, with a technical major such as Engineering or Computer Science
    o Experienced in configuration of deployment pipelines and comfortable with version control systems (Git, GitHub)

    Responsibilities

    Tasks and Activities
    - Responsible for uptime, performance, reliability, scalability, security and high availability of infrastructure machines
    - Troubleshoot performance issues, configuration and apply fixes
    - Create scripts in order to automate certain tasks
    - Perform tasks necessary to fulfill service level agreements with end users regarding Citrix-served application availability based on Technical Manual or KB documentation.
    - Perform and test system configuration backups and restores to ensure system recovery from outages or errors
    - Review and deploy new Citrix patches and software updates according to best practices
    - Anticipate, mitigate, identify, troubleshoot, and resolve software problems on Citrix servers and client access software
    - Application provisioning
    - User provisioning
    - System patching and maintenance
    - Daily system health checks
    - Environment maintenance
    - Changes in Client Environment
    - Reporting and Documenting
    - Participate in regular internal and external (Customer) status meetings
    - Recommend process and tool improvements
    - Interface with other systems, networks, and operating system environments