Training Specialist with English (Gaming support team)

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Angajator: TELUS International Europe
  • Educatie - Training
  • Relatii Publice
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 20.09.2017
    Scurta descriere a companiei

    TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.

    TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit:



    -High level of spoken and written English
    -Proven training delivery experience with high outcome results
    -Proven presentation skills
    -Pro-activeness, reliability, creativity
    -Data collection and analysis capability
    -Feedback delivery
    -Positive attitude and clear discipline record (resilience)


    What you will do:

    -Deliver regular training on multiple disciplines
    -Discipline training - gather available information + use knowledge of current specialists to create training allowing to level up other agents
    -Create assessments that measures if agents have a good understanding of the material delivered
    -Manage follow up sessions for agents who fail training assessments
    -Capture new agent training requirements and generally be passionate about the growth and development of agents and of the site as a whole
    -Become POC between Agents/Leads/QCs and the client
    -Identify gaps in knowledge across teams and resolve them
    -Handle questions about current events/current procedures
    -Constant contact with the client to stay up to date with current events
    -Identify opportunities for improving knowledge
    -Prepare KBs/FAQs/Trainings/Workshops and dispatch them to Leads
    -Identify possible issues for future events from historical feedback about past events
    -Maintain a close cooperation with the TELUS Training Department in order to identify possible Leaning & Development courses to be delivered to team members

    Alte informatii

    What we offer:

    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!