Training Specialist with English (Gaming support team)

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Angajator: TELUS International Europe
Domeniu:
  • Educatie - Training
  • Relatii Publice
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.09.2017
    Scurta descriere a companiei

    TELUS International focuses on human connection and innovation to deliver exceptional customer service and next-gen IT consulting that wow clients and delight their customers. More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

    TELUS International enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. TELUS holds a 65% interest in TELUS International with Baring Private Equity Asia holding the remaining 35%.

    Cerinte

    Requirements:

    -High level of spoken and written English
    -Proven training delivery experience with high outcome results
    -Proven presentation skills
    -Pro-activeness, reliability, creativity
    -Data collection and analysis capability
    -Feedback delivery
    -Positive attitude and clear discipline record (resilience)

    Responsabilitati

    What you will do:

    -Deliver regular training on multiple disciplines
    -Discipline training - gather available information + use knowledge of current specialists to create training allowing to level up other agents
    -Create assessments that measures if agents have a good understanding of the material delivered
    -Manage follow up sessions for agents who fail training assessments
    -Capture new agent training requirements and generally be passionate about the growth and development of agents and of the site as a whole
    -Become POC between Agents/Leads/QCs and the client
    -Identify gaps in knowledge across teams and resolve them
    -Handle questions about current events/current procedures
    -Constant contact with the client to stay up to date with current events
    -Identify opportunities for improving knowledge
    -Prepare KBs/FAQs/Trainings/Workshops and dispatch them to Leads
    -Identify possible issues for future events from historical feedback about past events
    -Maintain a close cooperation with the TELUS Training Department in order to identify possible Leaning & Development courses to be delivered to team members

    Alte informatii

    What we offer:

    Stable job - we offer permanent labor contracts
    International career - we offer regular training and international career opportunities
    Multilingual exposure - we serve international clients daily join us and improve your spoken and written language skills with native speakers
    Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!