Training Specialist with English (Gaming support team)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Requirements:

-High level of spoken and written English
-Proven training delivery experience with high outcome results
-Proven presentation skills
-Pro-activeness, reliability, creativity
-Data collection and analysis capability
-Feedback delivery
-Positive attitude and clear discipline record (resilience)

What you will do:

-Deliver regular training on multiple disciplines
-Discipline training - gather available information + use knowledge of current specialists to create training allowing to level up other agents
-Create assessments that measures if agents have a good understanding of the material delivered
-Manage follow up sessions for agents who fail training assessments
-Capture new agent training requirements and generally be passionate about the growth and development of agents and of the site as a whole
-Become POC between Agents/Leads/QCs and the client
-Identify gaps in knowledge across teams and resolve them
-Handle questions about current events/current procedures
-Constant contact with the client to stay up to date with current events
-Identify opportunities for improving knowledge
-Prepare KBs/FAQs/Trainings/Workshops and dispatch them to Leads
-Identify possible issues for future events from historical feedback about past events
-Maintain a close cooperation with the TELUS Training Department in order to identify possible Leaning & Development courses to be delivered to team members

What we offer:

Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Multilingual exposure - we serve international clients daily — join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!