Service Desk Technician

CAMUSAT ROM TELECOMUNICATII - Societate multinationala, parte a grupului francez CAMUSAT, leader in domeniul constructiilor de infrastructuri pentru telecomunicatii.

Requirements

- Graduated of a high-school/college/university with mathematics/physics/technology profile
- Fluent with computer applications handling
- Basic level of English or French languages
- Ability to understand technical aspects and handle multiple tasks at the same time
- Previous experience in a similar role is desirable (but not compulsory)
- Interpersonal skills, listening skills, analytical skills and team spirit.

Job Function

To support our quick business lines expansion and new services offered to our clients, we need a Service Desk Technician who will be responsible with monitoring through the internal apps the passive infrastructures and access networks.

The Service Desk Technician will report directly to the Team Leader and will be exposed to a highly technological environment.

We work with top technologies in the domain (umbrella platforms, remote control apps, big data management apps, hardware monitoring adapted solutions) that help us monitor WFM etc.

The right candidate should be computer literate, accustomed with or trained in electrical/energetic domain.

This is a perfect job for recent graduates or juniors looking to gain experience in a telecom company!

Tasks

- Work with tickets received from our customer (take in ownership, update and answer them when the issue is solved)
- Answer incoming calls and log all issues accurately and efficiently into the ticketing system;
- Dispatch promptly Field Service teams to the location of the issue.
- Communicate with the Field service teams via telephone and keep tickets up-to-date at all times
- Give updates on all issues to the Customer SPOC when new information is required
- Demonstrate excellent customer service at all times

Benefits

- Motivating salary
- Performance bonuses
- Opportunity to work in major innovative industrial projects
- Performance-based career and development opportunities in support&integration fields
- International environment
- Benefits package (medical pass, transportation etc.)