Operations Manager with French
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Angajator: | EBC |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 29.07.2017 |
Remote work: | On-site |
Suntem compania de resurse umane care identifică, integrează și administrează eficient personalul de care au nevoie clienții români și internaționali. La noi vei găsi nu doar oportunități de muncă, ci și susținerea morală de care poate mai ai nevoie pentru a prinde curaj. Vom fi lângă tine în timpul interviului cu angajatorul și vom păstra o comunicare transparentă pe toată durata procesului de recrutare.
Nu uita: Jobul ideal este locul de întâlnire al candidaților și companiilor care se potrivesc, iar noi știm să creăm astfel de locuri de întâlnire.
We are recruiting an Operations Manager for one of our client, a reference on the French payroll market. The office is located in Bucharest, Piata Romana area.
As an operations manager, you would be responsible for managing two teams of around 20 people involved in the payroll activity. Duties include, taking part in planning, organizing and directing the work of the team members.
The 3 KPIs to develop:
1) Building skills
2) Customer Satisfaction
3) Increase productivity
Job Location: Bucharest
Type of contract: Permanent contract
Ideal candidate:
- Prior experience (minimum 3 years) in team management (call center, share-service etc);
- Experience in Planning and People management;
- Experience in team training;
- Excellent level of French (C1 or C2);
- Dynamic, organized person and results driven;
- Very good communication skills with the team, clients and the management team.
Key responsibilities:
- Follow-up of the daily activities of the two teams, Production and Launch (about 20 members);
- Ensure an efficient transition of the client portfolio from the Launching department to the Production department, within the pre-established deadlines;
- Follow-up of KPIs for each team, deadlines and work-load for each person;
- Ensure a local management but also have a global and objective vision on the whole activity;
- Manage the holiday plan for the members of the two teams as well as evaluations and career plans;
- Support and motivate both teams to have effective communication and high productivity;
- Support the team in resolving difficult situations with clients;
- Ensure excellent quality of services offered to clients;
- Carry out the standard or ad hoc reports requested by the management team;
We offer:
- Competitive salary
- Meal tickets
- Medical plan
- Training
- Dynamic, professional team and environment
- A real opportunity for you to grow.
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