HR & Payroll Process Specialist at GE Global Operations

Today Central and Eastern Europe, Romania is part of, is an emerging growth market for GE, one where industrial sales can grow multiple GDP. For GE it is also a major innovation, technology, engineering know-how and manufacturing location for global markets

Experience of HR, Payroll or Operations process ownership role in a fast-paced, customer-oriented environment
Process mind-set, understanding of core HR and Payroll operational processes
Decisiveness, self-motivation and ability to work with minimal supervision
Experience of driving strong performance from third-party suppliers & remote teams
Ability to prioritise multiple tasks & work to deadlines
Comfortable delivering against quantitative and qualitative performance metrics
Experience of analysing and improving operational processes in a matrix organisation
Proven ability to work professionally & proactively with a remote client base
Fluency in Romanian and English, with polite, professional communication skills
Ability to anticipate and resolve challenges
Strong IT skills including Excel, Word and Oracle
Confidentiality & controllership mindset
Supportive and enthusiastic team player

HR and Payroll Administration (60%)
Deal with all customer enquirers in a professional, courteous & timely manner
Consistently follow defined HR and Payroll processes, challenging steps that may not make sense / add value
Support the use of Global Payroll Tools by providing ongoing maintenance, configuration, testing and access control
Maintain process documentation in accordance with relevant labor legislation & Data Privacy regulations
Provide and maintain documentation of HR lifecycle, employee lifecycle and other HR processes

Oversight of Service Delivery (20%)
Monitor service delivery metrics and third-party supplier performance
Take accountability for compliance with relevant legislation and GE policies
Measure client satisfaction and develop & communicate action plan to mitigate any operational risk or to resolve escalated issues (NPS-detractor cases and escalations)
Handle first level escalations and log into in CRM
Refinement of Assigned Process & Provision of Process Expertise (20%)
Proactively seek customer feedback to identify areas for process improvement, standardization and productivity within assigned process. Participate and support projects.