Customer Wizard with Spanish and English

Acest job nu mai este activ!

Vezi toate job-urile Prohuman active.


Vezi toate job-urile Customer Wizard with Spanish and English active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Vezi toate job-urile in Turism active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.07.2017
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Our client, Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world's most exciting, innovative and disruptive tech organizations to support their customers by delivering the world’s best customer experiences.
    Voxpro is a fun and inclusive place to work and boasts of a multitude of social clubs, company parties and charitable activities to get involved in.

    The role purpose is to support customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.

    Requirements :
    - Start date : 03 July 2017 or 10 July 2017 or 17 July 2017
    - Ability to write and speak fluently, clearly and concisely in English and Spanish (both advanced level)
    - Willing to work in shifts
    - Previous customer support experience is an advantage
    - Excellent problem solving abilities
    - Empathetic and can communicate in a caring and friendly manner
    - Strong time Management skills and motivation to exceed expectations
    - Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    - Strong team spirit with passion and drive to help users and deliver the best in customer service.

    Responsabilitati

    Responsibilities:
    - Deal with members’ email queries promptly and efficiently, in accordance with company procedures
    - Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
    - Input and access data on multiple systems
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings.
    - Look at opportunities to make changes and improve the processes where possible .

    Benefits :
    - Motivational Salary
    - Meal Tickets
    - Bonuses
    - Private medical services
    - Vouchers for holidays (2 vouchers/year)


    JobCode : 260617AI

    Alte informatii

    JobCode : 030417AI

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    BUCURESTI,

    Aplica fara CV
    Hybrid

    Vezi job-uri similare (319)