Test and Systems Support Analyst

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Employer: UPA Solutions
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 25.09.2017
    Short company description

    UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

    Requirements

    - Excellent spoken and written English.
    - Support helpdesk experience Jira and Jira Service Desk ideal.
    - Experience with, or some understanding of, XML.
    - Previous testing experience.
    - Hardware and application support experience.
    - Excellent knowledge of Microsoft Office (especially Outlook).

    Responsibilities

    - 1st line support working with employees and third parties to resolve technical issues.
    - Recommending optimum solutions to fix technical issues.
    - Daily booking of failure checks and remedial action taken.
    - Analysis, replication and ownership of issues through to testing if a fix was required.
    - Providing 1st line support for new XML customer integrations, testing and certification.
    - Providing 1st line support for new XML supplier connections and testing the new integrations priorto releasing live credentials.
    - Updating testing and integration documentation.
    - Logging and keeping records of third party/ employee queries.

    Other info

    - Great team spirit.
    - Training provided in the United Kingdom.
    - Coaching and mentoring.
    - Development and career progression.
    - Professional, vibrant and growing team.
    - Competitive salary with meal tickets.
    - Bonus for referring new colleagues.